This is Business Process Engineering done and documented via our systems CAKE® and KMap®. Business Process Engineering (BPR) is a technique that strives to look at businesses and the processes that they run such as sales. The sales process is a complex one that has many steps in it. Some of these steps may not be running efficiently while others may be totally unnecessary. BPR strives to ferret out these nuances and bring them to the fore of everyone's thinking thereby causing people to focus on these processes and improve them.
Here at OSS we go an extra step and KMap these processes thereby making them easy for staff to follow as the KMaps clarify things so much. Not only do we look at the processes using traditional BPR techniques but we then make them extremely easy to follow. Many of our clients tell us that this leads to them being able to train new recruits in minutes where, in the past, it would take hours or weeks. They also tell us that their staff are able to retain the knowledge indefinitely and with near 100% recall. This leads to fewer errors, fewer lost sales and lower staff turnover because all staff become very familiar with their work and feel that their jobs are so much easier.
Should you want to discuss this further please see our contacts page and make a date to meet with us.